Diagnostic – YELLOW ROSE VERIFICATION GROUP

What your people actually know

Q1Has anyone other than a manager asked your front-desk staff — individually, and without warning — how they would report a concern about a guest?

Yes No

Q2If you asked three of your employees separately tonight, do you already know whether their answers would match?

Yes No

Q3Has anyone ever written down what your staff actually said in response — rather than recording that they completed a course?

Yes No

Whether anyone outside has ever looked

Q4Has any person who is neither your employee nor paid by your brand ever examined how this property actually operates, and put their name to the result?

Yes No

Q5Does any document in your compliance file contain a finding — something an outside party told you to fix?

Yes No

Q6If your insurer asked you at renewal to demonstrate the controls you have in place to prevent trafficking, could you answer that with a document today?

Yes No

Records that should already exist

Q7If a claim were filed next month covering a stay from fourteen months ago, could you produce that night's folio, the identity record, and the shift log?

Yes No

Q8Is there a written record you could use today to tell me what concerns were raised at this property over the last 24 months?

Yes No

Q9Is there a dated document showing what you concluded about the last concern that was raised here?

Yes No

Whether you can see your own weak point

Q10If you had to name your weakest property on this today, could you point to a document that shows it?

Yes No

Q11If two of your properties gave different answers to these questions, would you find out before someone else did?

Yes No

Q12The last time you confirmed a procedure was actually being followed, did that confirmation produce a written record?

Yes No

The standard someone else applies

Q13Do you know the specific questions an insurance underwriter is instructed to ask about trafficking controls?

Yes No

Q14If your own defence counsel asked tomorrow for your evidence of due care, would you have a document to give them?

Yes No

Q15Could you produce your compliance file without logging into a system your brand or a vendor controls?

Yes No

The Evidence Gap Self-Diagnostic

What your people actually know

Whether anyone outside has ever looked

Records that should already exist

Whether you can see your own weak point

The standard someone else applies

Where to send your result